65% of funeral home claims auto-adjudicated
50% increase in productivity across claims operations
Improved ability to scale operations
Wellabe partnered with Benekiva to modernize its pre-need claims operations, enhancing a traditionally manual, paper-driven process into a digital, automation-first workflow. Operating within a unique ecosystem centered on funeral home partners, Wellabe needed to streamline first notice of loss, reduce manual effort, and accelerate claim processing without disrupting existing systems. By implementing Benekiva’s platform, Wellabe achieved a 50% increase in productivity, enabled 65% auto-adjudication of funeral home claims, and significantly reduced administrative burden on claims teams.
Driving efficiency, automation, and partner simplicity
Improve operation efficiency by reducing manual claim handling.
Digitize and simplify claim submission for funeral home partners.
Increase automation and straight-through processing rates.
Wellabe’s pre-need claims process required manual work across multiple systems. Claims were received through a mix of faxes, emails, and mailed documents, requiring employees to manually upload, match, and validate information before processing could begin. This created several challenges:
Time-intensive processes for claims staff
Increased potential for errors during first notice of loss and data validation
Delays caused by incomplete or mismatched information
Frequent back-and-forth with funeral homes to gather documentation
The result? A correspondence process that supports your team rather than slowing them down.
Download the full case study to explore how Wellabe achieved a 50% increase in productivity and automated nearly two-thirds of funeral home claims. Discover how digitization and straight-through processing helped streamline operations, reduce manual work, and deliver a better experience for partners.
←Back to Case Studies
