$2m reduction in interest expenses in six months
100% digital end-to-end claims workflow
Acceleration of notification-to-payment timelines
A leading U.S. life and annuity insurer partnered with Benekiva to modernize its claims experience, replacing a paper-heavy, opaque process with a digital, end-to-end workflow. The transformation focused on improving claimant experience, accelerating payment timelines, and reducing operational costs.
The results were both immediate and material: the insurer reduced notification-to-payment time by more than 50%, significantly lowered interest expense, and delivered a more transparent, self-service experience for claimants, all while maintaining its existing core systems.
Deliver a modern, digital claims experience with real-time visibility.
Reduce payment timelines and associated interest expense.
Decrease reliance on paper, manual processes, and call center volume.
The insurer’s claims process relied heavily on paper-based workflows and manual submission. Claimants submitted documentation through mail, with little to no visibility into claim status once materials were received.
At the same time, any transformation needed to integrate with complex backend systems without disrupting existing operations.
The insurer selected Benekiva to transform its claims process into a fully digital, end-to-end workflow—without requiring a full system replacement.
By digitizing its claims process with Benekiva, this leading insurer transformed a traditionally manual operation into a faster, more transparent, and more efficient experience. With a scalable digital foundation in place, the organization is well positioned to continue improving performance and delivering better outcomes for claimants.
