Brent’s Panel

ICA

Tuesday September 10, 3:15-4:30 pm

Featuring:

• Brent Wiliams, CEO and Founder of Benekiva, Moderator
• Steve Shaffer, President and CEO, Homesteaders Life
• Courtney Johnson, Director of Claims, Legal & General America
• Mark Iles, President, Iles Funeral Homes
• Kizzie Williams, Claims Expert and Vice President, Swiss Re America Holding Corporation

Join us for a lively and enlightening panel discussion that delves into the unconventional yet vital role of funeral homes in the life claim process. This panel will explore how the seemingly morbid realm of death data can significantly impact the efficiency and accuracy of claims processing.

We will ’ll shed light on the intricate relationship between funeral homes and funeral financing companies and how they play a pivotal role in facilitating funeral expenses by providing financial assistance to families during their time of need. We will ’ll delve into the mechanics of this process, examining what factors determine its usage and how funeral homes navigate these arrangements to ensure smooth claims processing.

Our panelists will share their firsthand experiences, highlighting the challenges and successes encountered when collaborating with insurance providers. From streamlining paperwork to overcoming bureaucratic hurdles, we will ‘ll uncover the best practices for fostering seamless communication and cooperation between funeral homes and insurance companies.

Ultimately, our aim is to illuminate how aligning interests and optimizing processes can alleviate stress for grieving families and enhance the overall claims experience.